FAQ
ask us
anything
When was your company established?
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Our journey started in 2015, focusing on wire harness tapes and expanding into various tape solutions since then.
What is your company’s history?
We began by solving the quality vs. price problem in wire harness tapes and expanded into full-scale tape manufacturing and international distribution.
What markets do you serve?
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We serve global markets across 5 continents with 24/7 customer support and customized tape solutions.
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What makes your company unique?
We combine deep technical knowledge, competitive pricing, strict quality control, and eco-friendly production practices.
What types of tapes do you manufacture?
We produce a wide range of industrial and household tapes, including wire harness tapes, specialty tapes, and stretch films.
Do you offer customized tape solutions?
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Yes, we tailor size, thickness, adhesive type, and specifications to meet each customer’s needs
Do you offer eco-friendly products?
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Yes, our production methods minimize VOC emissions and reduce environmental impact.
Do you offer consultation services?
Yes, we act as specialized advisors to guide clients on selecting the right tape products.
How do you ensure product quality?
We have multiple quality checkpoints to test adhesive strength, heat resistance, and environmental durability.
What is your return policy?
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We offer after-sales support and solutions for any quality issues, ensuring customer satisfaction.
Do you provide product samples?
Yes, we arrange product samples after consultation to help customers verify quality before ordering.
How can I place an order?
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Please contact us via email at sales@loctape.com or info@loctape.com to place your order.
What is your minimum order quantity?
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Minimum order quantities vary by product. Please contact our sales team for details.
How are prices determined?
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Prices depend on order quantity, payment terms, shipping terms, and will be confirmed case by case.
How long are your prices valid?
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Typically, prices are valid for 3 calendar days unless otherwise confirmed.
Do you provide product consultation before purchase?
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Yes, our export experts will assist you in selecting products and delivery options.
Do you offer discounts for bulk orders?
Yes, bulk orders may qualify for special pricing. Please inquire directly with our team.
How long does shipping take?
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Normally, orders ship within 2–3 weeks after confirmation, depending on the order size and shipping method.
Do you ship internationally?
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Yes, we ship globally and manage logistics from raw materials to final delivery.
Can I track my shipment?
Yes, tracking details will be provided once your order has been dispatched.
What are your customer service hours?
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Our office hours are SAT–THU, 8:00–18:00 IRST (GMT+3:30). We are available 24/7 via WhatsApp.
What is your approach to customer relationships?
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We treat clients as partners and provide full training, support, and quick resolutions for any issues.
Do you offer after-sales support?
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Yes, we provide full after-sales service, including advice, training, and problem-solving.
Can I visit your factory?
Factory visits can be arranged upon request and prior confirmation with our team.
What are your sustainability efforts?
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We minimize our ecological footprint by using low-emission production technologies and responsible sourcing.
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What are your company’s future plans?
We aim to expand our global market share, improve technologies, and develop more innovative and eco-friendly products.
